Neville Shaw
This individual is registered on the Consultant Register under the following:
- Business Review
- CRM
- Financial Services
- Health and Safety
- IT Services
- Management
- Marketing
- Quality
Consultant Introduction |
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An experienced change manager specialising in business process improvement and people development, our approach is simple; we work with you to identify your objectives and provide consultancy resource, expertise and experience to help you succeed.
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About this Consultant
PROFESSIONAL SUMMARY
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A customer focused business change manager, with significant experience of running complex business and IT projects within a fast moving environment. Six sigma certified, possessing excellent analytical ability and skilled in communicating at both board and associate level. First class training and facilitation expertise founded on many years of change management.
SKILLS SUMMARY
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• Accomplished project / change management expertise on an international level.
• First class analytical and problem solving skills based on six sigma methodologies.
• Outstanding stakeholder management skills.
• Superior organisational and time management skills.
• Strong Facilitation and presentation skills
• Excellent interpersonal and communication skills.
• Six Sigma Black Belt Certified
• Change Acceleration Process (CAP) accredited trainer.
KEY ACCOMPLISHMENTS
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• Led IT project to configure, price and quote deals during a customer meeting, reducing the inquiry to order cycle time from 28 days to 1 day.
• Managed a challenging European business and IT project implementation, leading a financial services organisation through the complex and high volume activities needed for successful implementation..
• Led the digitisation of a Nett Promoter Score (NPS) programme within a CRM tool, increasing survey response rate by 46% across 12,000 customers and in 16 countries across Europe.
• Developed an automated issue resolution tool, giving real time notification of customer issues to the Sales and Country leaders, reducing the time to close issues from 41 days in '07 to 13 days in '08.
• Project managed the integration of Salesforce.com with an operational billing system providing a link between CRM tool and operational system. Leading business and IT resources and utilising six sigma methodology the project delivered a daily error free interface .
• Headed up a team to provide online services to clients. Held benchmark reviews with other businesses, surveyed existing employees and carried out face to face meetings with many large European clients.
• Managed the design, development and roll out of Sales Force Automation using intranet-based tool, Salesforce.com. Ensured migration of customer data , 18,000 accounts and 37,000 leads.
• Achieved Black Belt certification having applied six sigma tools and methodology when leading two large improvement projects. Both taking approximately 12 months to complete, the projects related to Risk processes, considerably improving customer delinquency.
References
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Contact this Consultant
This consultant covers the following locations:
- Aberdeenshire
- Angus
- Argyll
- Ayrshire
- Bath & NE Somerset
- Bedfordshire
- Belfast
- Berwickshire
- Blackpool
- Bournemouth
- Bristol
- Buckinghamshire
- Caithness
- Cambridgeshire
- Cheshire
- City of Brighton & Hove
- City of Plymouth
- City of Portsmouth
- City of Southampton
- Cleveland
- Clwyd
- Co Durham
- Cumbria
- Derbyshire
- Devon
- Dorset
- Dumfries & Galloway
- Dumfriesshire
- Dunbartonshire
- Dyfed
- East Lothian
- East Sussex
- Essex
- Fife
- Gloucestershire
- Greater Manchester
- Gwent
- Gwynedd
- Hampshire
- Hereford and Worcester
- Hertfordshire
- Inverness-shire
- Isle of Man
- Kent
- Kincardineshire
- Kirkcudbrightshire
- Lanarkshire
- Lancashire
- Leicestershire
- Lincolnshire
- London
- Medway
- Merseyside
- Mid Glamorgan
- Mid Lothian
- Middlesex
- Midlothian
- Milton Keynes
- Moray
- Norfolk
- North Humberside
- North Somerset
- North Yorkshire
- Northamptonshire
- Northumberiand
- Nottinghamshire
- Oxfordshire
- Peeblesshire
- Perthshire
- Poole
- Powys
- Reading
- Renfrewshire
- Ross-shire
- Roxburghshire
- Selkirkshire
- Shropshire
- Slough
- Somerset
- South Glamorgan
- South Humberside
- South Yorkshire
- Staffordshire
- Stirlingshire
- Strathclyde
- Suffolk
- Surrey
- Sutherland
- Torbay
- Tyne and Wear
- Warwickshire
- West Berkshire
- West Berkshire
- West Glamorgan
- West Lothian
- West Midlands
- West Sussex
- West Yorkshire
- Windsor & Maidenhead
- Wokingham
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